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Ordering, Payment Methods, Back Orders

Ordering methods

There are two methods of retail ordering. You can order online on the website or order by email. Email address is store@sure-electronics.com.

If you have wholesale, distributor, project requests, please feel free to contact us. Email address is store@sure-electronics.com.

Online ordering process

Shopping is very easy, just follow these steps:

  1. Register into Sure Electronics Store. Read terms and conditions and check if you agree.
  2. Add products to the cart and go to checkout.
  3. Enter your shipping Country, State/Province and Zip/Postal code to selecting your carrier and getting your freight quote. If you want more info please read shipping and delivery.
  4. Review order. Check products, quantities, shipping costs and/or discount if applies. Then click on Proceed to Checkout button.
  5. Select your billing and shipping address, shipping and payment method. If you choose PayPal, you will be redirected to the PayPal website. If you choose Wire Transfer or Western Union, please send us related information after payment. More detailed info, please refer to "payment options"
  6. After finish your payment, please review your order to check if all information is correct. 
  7. Just finished!

After that you can enter in "My account" at any moment to follow order status.

Order status

After paying for your order, you can view your order status.
Entering your order number on Order Query of our website, you can query the order status.

Order status

Description

Processing

It shows that your order status is confirmed, paid and unshipped.

Complete

It shows that your order status is confirmed, paid and preparing.

Canceled

It shows that you apply for return and refund.

Closed

It shows that we complete your refund.

*When the order status is Confirmed, Paid and Shipped, you can track the parcel on respective websites. The links are provided in the delivery time form Shipping & Delivery

 

Canceling an order

If you need to cancel an order, please email to us immediately. Email address is store@sure-electronics.com. We are open Monday through Friday, 8 pm to 4 am, Pacific Time. 2 am to 10 am, Paris time. Usually, we ship parcels the second day after ordering. We can not cancel your order once your parcel has been sent. To avoid any trouble, please make sure you want everything in your cart before clicking 'Submit'.

Payment options

For retail orders, Sure Electronics could accept payment by PayPal.

For wholesale orders, Sure Electronics could accept payment by PayPal and Wire Transfer. 

Grand Total (subtotal plus all additions and deductions) of Order

For All Wholesalers

Total<200USD

PayPal

200USD≤Total<500USD

PayPal and Wire Transfer

Total≥500USD

Wire Transfer

Payment by Western Union could also be accepted for all orders in Sure Electronics. For more detailed transfer fees, please refer to: http://www.westernunion.cn/en/how_to_send.php

Note:

Invoice marked value should be consistent with actual received payment. For wholesale customers, please send your wholesale request e-mail to store@sure-electronics.com and indicate which payment term will be chosen. We will send customer an invoice with PayPal or Bank charges marked. 

Charges statement:

PayPal charge: 2.9%+0.3USD; 

Wire Transfer charges: Please check "remitter will bear all Bank Charges" button. Otherwise we will charge Bank charges in your next order. For example (Standard Chartered Bank):

Below is our payment information:

PayPal:

PayPal account:

shop@sure-electronics.com

NOTE: If you choose the PayPal option and do not have a PayPal account, you may register at http://www.paypal.com and then submit your payment to shop@sure-electronics.com. Once we receive confirmation of deposit from PayPal, your order will be shipped and a confirmation of shipment emailed. PayPal terms are available only to registered and verified PayPal buyers. 

For Wire Transfer and Western Union payment term, please email to store@sure-electronics.com to get the bank account information.

For the convenience of checking payment status, please email us the transaction ID or bank slip after payment.

Back Orders

Generally, in Sure Electronics, each audio amplifier series standard product in stock with more than 1000 pieces inventory.

For other category products, if we do not stock the item you need or item stock unavailable, we are happy to check price and availability through our purchase department and suppliers. Contact us at store@sure-electronics.com. You can also place your backorder from us by e-mail. Backorder items will ship when they stock status become available with no additional shipping charges. Backorders are non-cancelable/non-returnable and may require pre-payment.